Privacy Policy

1. Introduction

Leading Results Ltd is a UK-based provider of learning and development solutions for organisations and individuals. We design and deliver leadership development, digital learning, experiential learning, AI-powered training solutions, and curriculum development to help businesses and individuals achieve measurable impact.

This privacy policy explains:

• What information we collect
• Why we collect it
• How we use, store, and share it

It applies to all personal information we process. Personal information refers to any data that can identify an individual, either alone or combined with other details, including work-related data.

We are committed to protecting your privacy and ensuring that your data is securely managed in full compliance with the General Data Protection Regulation (GDPR).

We may update this policy periodically and will publish any changes on our website.

For any questions about this privacy policy, please contact us at info@leadingresults.co.uk.

2. What Data Do We Collect?

As part of our work, we may collect personal information about you. We limit the data we collect and only store details that are necessary for legitimate commercial purposes.

The types of personal data we may collect include:

Personal & Contact Information

• Name
• Email address
• Telephone number

Professional Information

• Job title
• Organisation
• Sector

Digital Footprint Information

• IP address
• Location data (collected when you interact with our website)

Special Category Data (Only where necessary and with explicit consent)

For certain projects, we may need to collect sensitive personal information for specific and limited purposes. This is done only when:

• You have provided explicit consent (directly to us or via your employer).

Such data may include:

• Racial or ethnic origin
• Physical characteristics
• Behavioural information (for example, where relevant in leadership and performance coaching)

Further details on the lawful conditions for processing this information are provided in Section 4.

3. How Do We Collect Your Data?

We gather your information from several sources depending on the relationship we have with you, including:

• Directly from you (e.g., when you provide your details for a course, event, or newsletter).
• From your employer (if they have contracted our services for training, coaching, or assessment).
• Through our interactions (if you contact us for support, discussions, or professional engagement).
• From your use of our website (e.g., cookies, IP addresses, and other digital identifiers).
• From third parties who provide a service to us, where permitted by law and with appropriate consents.

4. Lawful Basis for Processing Your Data

We process your data under the following lawful bases, depending on the service we provide:

• Contractual Necessity – When processing is required to fulfil a contractual obligation, such as delivering a training programme or assessment.
• Consent – When you have explicitly agreed to us processing your data for a specific purpose (e.g., signing up for marketing updates).
• Legitimate Interests – When processing is necessary for our legitimate business interests, provided it does not override your rights.

4.1 Processing Special Category Data

For special category data (e.g., psychometric or behavioural assessments), we will only process this information when:

• It is necessary for a contracted service (e.g., an employer-mandated leadership assessment).
• You have given explicit consent for us to process it.

5. How Do We Process & Protect Your Data?

We ensure your data is:
✅ Stored securely
✅ Kept up to date
✅ Retained only for as long as necessary

We maintain technical and procedural security measures to protect your data against loss, disclosure, or misuse.

5.1 Processing Data Outside the European Economic Area (EEA)

Some of our third-party service providers may store data outside the EEA due to our use of cloud-based services. In such cases, we only work with providers who:

• Meet the appropriate EU and UK data protection regulations
• Have legally approved safeguards in place

6. How Do We Use Your Data?

We only use your data for the purposes stated at the time of collection. This includes:

• Delivering our services (e.g., leadership programmes, digital learning, coaching, assessments)
• Billing & invoicing
• Processing sign-ups via our website
• Ensuring website functionality & analytics
• Providing marketing communications (only where consent has been given)
• Improving our services through client feedback
• Developing business relationships

6.1 What We Do NOT Do with Your Data

🚫 We do not sell your data to third parties
🚫 We do not transfer your data beyond necessary processing agreements
🚫 We do not use your data for automated decision-making without your consent

6.2 Third Parties

We only share your data when:

• It is necessary to fulfil a contractual obligation.
• A third party is acting as a processor on our behalf.
• A sub-contractor or service provider is assisting in delivering our services.

7. How Long Do We Retain Your Data?

We retain personal data only as long as necessary for the stated purpose(s). Retention periods vary depending on:

• Contractual requirements
• Legal or accounting obligations
• Guidance from UK data protection authorities

8. Your Rights

Under GDPR, you have the following rights:

✔ The Right to Be Informed – This privacy policy explains how we process your data.
✔ The Right of Access – You can request access to any data we hold about you.
✔ The Right to Rectification – You can request corrections if your data is inaccurate.
✔ The Right to Erasure – You can ask us to delete your data in certain circumstances.
✔ The Right to Restrict Processing – You can ask us to limit how we use your data.
✔ The Right to Data Portability – You can request a copy of your data in a portable format.
✔ The Right to Object – You can object to certain types of processing.
✔ The Right to Withdraw Consent – You can withdraw your consent at any time.
✔ The Right to Complain – You can lodge a complaint with the Information Commissioner's Office (ICO) (https://ico.org.uk/) or call 0303 123 1113.

To exercise any of these rights, please contact info@leadingresults.co.uk.

9. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website.

Contact Us: If you have any questions about this privacy policy, please email info@leadingresults.co.uk.